Terms & Conditions
Last Updated: October 22, 2026
1. Introduction
Welcome to Potali Foods. These Terms and Conditions govern your access to and use of our website, online ordering services, and other services offered by Potali Foods.
By accessing our website, contacting us to place an order, or purchasing our food and services, you agree to these Terms and Conditions. If you do not agree, please do not use our online ordering services.
2. About Potali Foods
Potali Foods is a food and restaurant business located in Dhangadhi, Kailali, Nepal. We aim to provide customers with quality food, beverages, and a pleasant dining experience.
3. Orders and Confirmation
Customers must provide accurate contact information and any necessary delivery details when placing an order.
All orders are subject to acceptance and availability.
An order request submitted through our website or other communication channels may require confirmation by Potali Foods before it is considered accepted.
We reserve the right to decline or cancel an order if an item is unavailable, incorrect information has been provided, or another reasonable operational issue prevents fulfillment.
Customers should inform us of any special requests when placing an order. Such requests are subject to availability and confirmation.
4. Menu and Pricing
Menu items, descriptions, prices, and availability may change from time to time.
We make reasonable efforts to ensure that the information displayed on our website is accurate.
Prices and applicable delivery charges will be communicated or displayed before order confirmation.
If a pricing or listing error is identified, we will contact the customer to clarify the correct price before proceeding with the affected order.
Food presentation and appearance may vary slightly from photographs shown on our website or social media.
5. Payments
We may accept cash, digital payments, bank transfers, or other payment methods made available by Potali Foods.
Customers must pay the applicable amount for their confirmed orders.
For prepaid orders, payment must be completed through an accepted payment method.
Customers should retain their payment confirmation or transaction reference when applicable.
If a payment is deducted but an order is not confirmed, customers should contact us so that the transaction can be verified.
Refunds for eligible orders will be handled according to our cancellation and refund policy and applicable law.
6. Delivery and Pickup
Delivery availability depends on the customer's location, operating hours, and delivery capacity.
Customers must provide a complete and accurate delivery address and a reachable phone number.
Delivery times are estimates and may vary due to traffic, weather, demand, or other circumstances beyond our reasonable control.
Customers should ensure that someone is available to receive the order at the specified location.
Additional delivery charges, if applicable, will be communicated before order confirmation.
Customers may contact us to ask about takeaway or pickup options, where available.
7. Cancellations, Refunds, and Incorrect Orders
Customers should contact Potali Foods as soon as possible if they wish to cancel or modify an order.
Cancellation requests are subject to the order's preparation and dispatch status.
Orders that have already been prepared or dispatched may not be eligible for cancellation, except where required by applicable law or agreed by Potali Foods.
If an order is incorrect, incomplete, or has a genuine quality issue, customers should contact us promptly and provide relevant details.
Depending on the circumstances, we may offer a replacement, correction, refund, or another appropriate resolution.
Approved refunds will be processed through an appropriate payment method within a reasonable period, subject to payment provider processing times.
Nothing in these Terms limits any consumer rights that cannot lawfully be excluded under applicable Nepalese law.
8. Food Quality and Allergies
We take reasonable care in preparing and serving food.
Customers should inform us about food allergies, intolerances, and dietary requirements before placing an order.
We cannot guarantee that any item is completely free from a particular allergen unless this has been specifically confirmed by us.
Ingredients and preparation methods may vary depending on the menu item and availability.
Customers with serious food allergies should contact us before ordering to discuss whether their requirements can be accommodated.
9. Customer Conduct
Customers agree to provide accurate information and communicate respectfully with our staff.
We reserve the right to decline future orders where there is evidence of fraudulent activity, abusive conduct, repeated misuse of our ordering services, or other legitimate reasons, subject to applicable law.
10. Website Content and Intellectual Property
Unless otherwise stated, the content published on our website, including our brand name, logo, photographs, descriptions, graphics, and other materials, belongs to Potali Foods or is used with appropriate permission.
You may not reproduce, distribute, modify, or commercially use our content without prior permission, except where permitted by law.
11. Third-Party Services
Our website or communication channels may link to third-party services, including social media platforms and payment providers.
These services are governed by their respective terms and policies. Potali Foods is not responsible for independent third-party services beyond the responsibilities imposed on us by applicable law.
12. Limitation of Liability
Potali Foods will take reasonable steps to provide reliable service and address customer concerns.
To the extent permitted by applicable law, we are not responsible for indirect losses arising from temporary website interruptions, inaccurate information supplied by customers, or delays caused by circumstances beyond our reasonable control.
Nothing in this section excludes liability that cannot legally be excluded or limits mandatory consumer protections.
13. Privacy
Any personal information collected when you place an order or communicate with us will be handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
14. Changes to These Terms
Potali Foods may update these Terms and Conditions from time to time to reflect changes in our services, business practices, or applicable laws.
The updated version will be published on this page with a revised date. Continued use of our services after an update takes effect is subject to the updated terms, to the extent permitted by law.
15. Governing Law and Disputes
These Terms and Conditions are governed by the applicable laws of Nepal.
We encourage customers to contact us first so that any concern can be resolved fairly and amicably. Where a dispute cannot be resolved informally, it may be referred to the appropriate authorities or courts with jurisdiction under applicable law.
16. Contact Us
If you have questions about these Terms and Conditions, orders, cancellations, or refunds, please contact Potali Foods through our official Facebook page or the contact details published on our website.
Business Name: Potali Foods
Location: Dhangadhi, Kailali, Nepal
Facebook Page: https://www.facebook.com/profile.php?id=61571434883799
Thank you for choosing Potali Foods. We appreciate your trust and look forward to serving you.